Resume

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PROFILE

Accomplished and integrity-driven professional offering over 5 years of business success on a national level with strong concentration and success in project management, customer service management, and web development.

Recognized as a savvy leader with strengths in reengineering business processes, defining continuous improvement processes, presiding over lively brainstorming sessions, building consensus, recognizing and accelerating peer’s strengths, delegating the right task to the right person, and building powerful teams that can conquer any obstacles. Intelligent businessman with highly diverse business and technical knowledge and propensity to initiate positive changes. Praised for prudently managing human and financial resources. Not afraid to delve into unchartered waters. Capitalize on strong business acumen and natural leadership talents to steer teams and company in new directions. “True leaders are not those who strive to be first but those who are first to strive and who give their all for the success of the team. True leaders are first to see the need, envision the plan, and empower the team for action. By the strength of the leader’s commitment, the power of the team is unleashed.”

  • Visionary and critical thinker
  • Proactive not reactive; a consummate team builder
  • Inquisitive by nature and known as a sharp troubleshooter
  • Passionate about improving processes and people

EXPERIENCE

Creative
Apple Computers, Inc., The Woodlands, TX July 2006 – Present

Mac Specialist
Apple Computers, Inc., The Woodlands, TX May 2006 – July 2006

Graphic Designer
Continental Vista Broadcasting Group, The Woodlands, TX 2005-2006

Developed web designs, flash demos, and print from concept to final product. Worked with a marketing team to successfully market the services of our parent company and all subsidiaries.

President
Think Hosting, Houston, TX 1999-2005

Owned and operated a successful internet marketing and web hosting agency.

Technical Support Agent for Yahoo! Small Business
Convergys CMG, Houston, TX 2004-2005

Used knowledge of the web hosting industry and technical knowledge to troubleshoot and administrate web hosting services for over 900,000 domains. Developed internal testing tools to lower handle times and improve documentation of testing results.

Computer Sales
Fry’s Electronics, Houston, TX 2003-2004

Used technical knowledge and sales techniques to sale computers and related products with an emphasis on Apple products. Averaged $100,000+ in sales monthly. Developed knowledge of the operations of a retail store. Created marketing materials for in store use. Developed product placement strategies and marketing campaigns to meet store goals.

Senior Technical Support
Everyone’s Internet, Houston, TX 1999

Actively solved service issues for customers. Coached agents on troubleshooting techniques. Developed internal solution for communication between agents and ticketing system for departmental communication. Directed development of web presence for initial web hosting offering. Assisted Network Administrator in development of service and deployment of new products.

EDUCATION

Sam Houston State University/Kingwood College, Houston, TX
Major General Business Administration and Minor Computer Science

CERTIFICATIONS

  • Brainbench – Computer Fundamentals (Win 95/98) – Master
  • Brainbench – Computer Fundamentals (Win XP) – Master
  • Brainbench – HTML 3.2 – Master
  • Brainbench – Information Technology Industry Knowledge – Master
  • Brainbench – Computer Technical Support

AWARDS & ACCOMPLISHMENTS

SKILLS & PROGRAMS USED

Mac OSX,
Windows XP/2000/9x, Linux, Ruby on Rails,
PHP 4,
PHP 5, MySQL,
Graphic Design,
HTML,
CSS 2,
Flash MX 2004 Professional,
Office 97/2000/XP/2003,
Adobe Photoshop 7/CS/CS2,
Macromedia Dreamweaver MX 2004, Apache,
IIS,
JavaScript,
VB.NET,
C# 

 

Software:
Macromedia Dreamweaver MX 2004, Macromedia Flash MX Pro, Adobe Photoshop, Microsoft Office XP/2003, Zend Studio Pro, Visual Studio.NET, Adobe InDesign, Adobe Illustrator, Pages, Keynotes, iLife, TextMate, SubEthaEdit and Others.